Refund policy

1. Product return conditions:
   
   You have the right not to accept the product if it does not correspond to the product published on the site or ordered by you. The conformity of the products between the products published on the site and the ordered products must be checked when the order is delivered to you, in the presence of a representative of our company. In case of discrepancy between the ordered and delivered products, you have the right not to accept the products. In such a case, we will provide you with a new product or its alternative in the shortest possible time. If we are unable to supply you with a new product or replace it with an alternative acceptable to you, the price of said product will be refunded to you within 3 (three) working days at the latest.
   
   Returns and Exchanges:
   
   At the request of the user, the store undertakes to provide additional information about the products purchased by him: usage rules, safety rules, storage conditions, other rules of operation and use. The store reserves the right to communicate with the customer through the means of communication specified by him.
   
   The user has the right to refuse the distance contract within 14 calendar days without giving any reasons. This term is counted from the moment the customer or a third party designated by him (except the carrier) takes possession of the goods.
   The customer must inform the store in writing about the return of the product by e-mail. by filling and submitting the form.
   The customer must keep a record of the cancellation request.
   The customer is obliged to return the goods to the store or to a third party designated by the store immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days, unless the store itself has undertaken to take back the goods.
   The product must not be used, washed or damaged
   The product packaging must not be damaged.
   Product must be returned in original packaging.
   The store is obliged to return the amount paid to the customer, as well as, if any, the amount paid to compensate the cost of delivery in full, without delay, no later than 14 calendar days after receiving the notification about the cancellation of the contract.
   The store is not obliged to refund to the customer the amount paid to compensate for the additional cost associated with the customer's choice of a non-standard delivery service or a more expensive delivery service than the one offered by the merchant.
   In case of withdrawal from the purchase contract, the store has the right to refuse to refund until the product has been returned or the customer has received a document confirming the shipment of the goods, whichever is earlier, unless the store itself has undertaken to take back the goods.