Terms of service

Website Terms and Conditions




By visiting and/or registering on the Site, you automatically agree to this Agreement and the Site's Privacy Policy. IF YOU DO NOT AGREE TO THIS AGREEMENT OR THE SITE'S PRIVACY POLICY, THEN PLEASE DISCONTINUE USING THE SITE;

Remember that anyone can visit the site, however, registration on the site and the purchase of items are allowed only for adults (over 18 years of age).

1) Definition of terms:

1.1 The terms in this Agreement have the following meanings.

a) our website Loccitane.ge;

b) Owner – web. The site Loccitane.ge and the copyright and other rights related to the site are owned by Venora Maison LLC (S/K: 405812919)

c) User – persons (both natural and legal) who visit the site. Also hereinafter referred to as “you”;

d) visiting the website - entering Loccitane.ge and viewing the products presented on the website, registration, as well as purchasing items presented for sale or using the site in another way (in accordance with the law);

e) Privacy policy – a set of privacy rules on this site, which are mandatory to familiarize yourself with and failure to give consent to which will automatically result in the suspension of registration;

f) Hate speech – aggressive, mocking and other offensive expressions aimed at humiliating other persons or themselves or violating their rights.

g) Agreement – this document;

By visiting the website, you confirm that:

2.1 You are an adult of 18 (eighteen) years of age, who has the ability to dispose of his funds for the purchase of products posted on the site and has the right to do so (observance of this clause is not mandatory, if your visit is not related to the purchase of products or registration on the site);

There is no liability for this item, which would normally be considered a defect of the item.

2.3 You have read this site's terms and conditions and privacy policy and agree to purchase the products you select. 2.4 You will comply with the terms of this Agreement;

2.5 You will not use hate speech;

2.6 You will not infringe our intellectual rights, you will not copy and distribute all or any part of the information on the website in any form and for any purpose;

2.7 You will fully, correctly and accurately provide us with all the necessary information, which is provided when registering on the site, as well as when purchasing the presented products;

2.8 You will not register using someone else's name, surname or other personal data, which includes: personal number, mobile phone number, address, account number and other data;

2.9 You will strictly protect the security and confidentiality of your personal account, you will not disclose your account password and other account security information to third parties in order to protect the assets and other information in your personal account;

2.10 you will not take any other action that is against the law;

2.11 You will not take any action that will endanger the proper functioning and/or security of the website or service;

2.12 You will not use the Site to create or distribute unsolicited spam

2.13 In case of violation of the above-mentioned clauses of this agreement, you take full responsibility for the resulting damage, and you also understand that in this case we are not responsible for compensation for the damage caused to you;

2.14 You authorize us to disclose and transfer the information provided by you if necessary and for a specific purpose:

2.14.1 to any person affiliated with us and his authorized representative;

2.14.2 to any other person or organization with your consent;

2.14.3 When there is an obligation to provide information to the relevant person or body in the case provided for by law.

2.15 Your use of this website or the provision of information on it shall be deemed your consent to the disclosure and transfer of information provided for in clause 2.14 and its sub-clauses;

Our responsibility:

We are responsible for any culpable action taken by us that causes harm to you or any other persons in accordance with this Agreement and the laws of Georgia;

Conditions related to the purchase of products

4.1 In order to purchase the products presented for sale, it is necessary to register on the site;

4.2 You will select the product to be purchased, to get additional information about the product, you can contact us at the contact phone number or e-mail indicated on the site;

4.3 After selecting the product, selecting the desired payment rate and purchasing the item (if you have selected bank transfer, payment), we undertake to deliver the item to you;

4.4 In case of damage or other defect of the purchased item, as well as in case of bringing another item, you have the right not to accept the mentioned item and to request replacement of this item with a new one.

4.5 Within 2 days from the delivery of the purchased item, in case of discovery of a factory or other defect, which is not caused by your guilty (intentional or careless) action, you have the right to request the replacement of the item with a new one.

4.6 In the event that you do not report the item's defect within the period specified by the first and last sentence of clause 4.5, the item is considered flawless and you lose the right to replace it or receive any damages, except for such a defect that could not be noticed within the said period;

4.7 We are not responsible for any defect in the item which occurs after the item has been delivered to you and is not caused by a factory defect or damage to the item by us;

4.8 In the event that the item cannot be replaced, repaired or damaged in any other way, and this damage is caused by our breach of our obligation to deliver a materially and legally flawless item, you have the right to choose another item of the same value or request a refund;

4.9 You have the right to cancel the order at any time before the item has been delivered to the address you have provided. In case of cancellation of your request from the receipt of the order to the place of delivery, you are obliged to cover the transportation costs proportionally, after the delivery of the item to the address indicated by you, cancellation of the order is not allowed;

4.10 In the event that the order is canceled in accordance with clause 4.9 of this agreement or there is an obligation to return the money stipulated in clause 4.8 of this agreement, the seller returns the paid money (in the case provided for in clause 4.9, transportation costs will be deducted preferentially) within 24 hours after the cancellation of the order/buyer's request, (if This time coincides with a non-working day, then the refund will be made on the next working day);

4.11 We undertake to deliver the item purchased by you to the address specified by you in Tbilisi within 24 hours (if this time coincides with a non-working day, then delivery will take place on the next working day), and to any other place in Georgia except Tbilisi within 4 working days. The countdown of the time provided for in this clause begins at 00:00 on the day following the day of placing the order;

4.12 Before handing over the item, our courier will contact you and clarify your location and agree on a specific meeting time, in case you are not at the indicated address, we are not responsible for the violation of the term stipulated in clause 4.11 of this agreement;

4.13 Due to the violation of the delivery period, we will be responsible if the delivery is carried out by our couriers;

5.3 The amount provided for in clause 5.1 of this agreement, "b", will not be added to the price of the item, if the total price of the purchased items exceeds 60 GEL;

5.4 When canceling the order specified in clause 4.9 of this agreement, the preferential clauses 5.2-5.3 of this article do not apply and the cost of transportation is determined according to clauses "a" and "b" of clause 5.1 of this agreement;

5.4 The mentioned tariffs apply both to our courier services and to the courier services of the seller company itself;

Terms and conditions of payment:

6.1 Payment is made by cash or non-cash payment according to your choice.

6.2 Non-cash payment must be made immediately after placing the order, while cash payment is made to the courier upon delivery of the ordered item.

Restrictions on using the website:

7.1 Information on the website may be changed or removed without prior notice. We cannot provide you with services that we believe are against the law.

7.2 You are prohibited from any illegal use of the website, including unauthorized access to our systems, misuse of information on the website or any other action that may directly or indirectly harm our legitimate interests.

Product delivery area:

We provide products throughout Georgia. The time and term of delivery shall be determined in accordance with clause 4.11 of Article 4;

Communication

9.1 We can be contacted at the contact information provided in this Agreement and/or on the Site;

9.2 We are authorized to record your calls and conversations for the purpose of improving and refining our services, commercial activities, and protecting our legitimate interests;

Terms and conditions of filing a claim

10.1 You have the right to make a claim in relation to any action taken by us, both directly against our employees and against us;

11.1 Complaints can be made in writing or verbally through the means specified in our contact information, as well as by delivering a letter to our courier and other representative or making an oral complaint;

11.2 The claim can be of a general or specific nature and is aimed at correcting our breached obligation or giving general advice-recommendation;

Web page error

In case of slow operation of the web page, opening of wrong links, opening of wrong graphs, unsuccessful execution of transfer and detection of other system errors, before placing an order, and if payment is made at another time, also before payment, you should communicate with our contact data and act according to the instructions given by us , otherwise we are not responsible for the resulting damage;

force majeure

13.1 The parties are exempted from the responsibility caused by non-fulfillment of the obligations provided for in the agreement, if the non-fulfillment of the obligation is caused by the impact of an irresistible force (natural disaster, epidemic, pandemic, war, etc.), the prediction or prevention of which exceeds the reasonable control and capabilities of the parties. Events caused by force majeure are events whose origin and development cannot be influenced by the parties (force majeure);

13.2 The party citing force majeure events as the reason is obliged to notify the other party by phone or in writing about the occurrence of such events as soon as possible. In addition, at the request of the other party, a document confirming the existence of force majeure events must be presented, if it is not generally recognized. If such events continue for more than 30 (thirty) days, the parties are entitled to cancel the contract.

13.3 In case of force majeure, the party is obliged to notify the other party within 24 (twenty-four) hours after the occurrence of this circumstance;

13.4 If the party does not notify in this period, then it will be considered that the obligation is not fulfilled by him consciously and this fact will be considered as a violation of the contract condition.

Rules for resolving disputes:

14.1 The parties agree that all disputes between us shall be resolved by mutual negotiation;

14.2 In case of impossibility of negotiation, the dispute shall be resolved by the Tbilisi City Court, based on Georgian legislation;